Responsible Gaming at 7bete — Your Wellbeing Comes First

1. 18+ Age Restriction Policy

7bete enforces a strict minimum age of 18 years for all registered players. This is a non-negotiable policy that applies to every person who accesses the platform, regardless of their location within Bangladesh or any other jurisdiction.

During the registration process, every applicant is required to confirm that they are 18 years of age or older. This declaration is supplemented by an identity verification process in which players must submit a valid government-issued photo identification document — such as a National Identity Card, passport, or driving licence — before their account is approved for real-money play.

Where 7bete's compliance team has reasonable grounds to suspect that a registered player may be under the age of 18, the account will be suspended immediately pending satisfactory verification. Any funds deposited by an underage player will be returned and no winnings from play during the underage period will be paid out.

2. Safer Gambling Tools

7bete provides a suite of practical tools that put you in direct control of your gambling activity. All tools are available free of charge from within your account settings and take effect immediately unless otherwise noted. You are encouraged to use these tools proactively — not only when you feel gambling has become a problem, but as part of a healthy, planned approach to entertainment spending.

All limit reductions take effect immediately. If you request an increase to an existing limit, a 24-hour cooling-off period applies before the higher limit becomes active. This delay is intentional — it ensures that decisions made in the heat of the moment cannot immediately override a limit you set when thinking clearly.

3. Self-Exclusion Options

Self-exclusion is a formal commitment to stop gambling on the 7bete platform for a defined period of time. Unlike a simple time-out, self-exclusion is a more serious and deliberate step that 7bete actively supports and enforces without question or delay.

3.1 Available Self-Exclusion Periods

When you request self-exclusion, you can choose from the following standard periods:

3.2 What Happens During Self-Exclusion

• Your account is immediately suspended and you cannot place any bets or access casino games for the duration of the exclusion period.
• Any pending bonus offers or promotional communications will be cancelled and will not be reissued until the exclusion period ends.
• Marketing emails and promotional notifications are suppressed for the full exclusion period.
• Any existing balance in your account at the time of exclusion remains safe and can be withdrawn by contacting [email protected].
• At the end of the chosen exclusion period, your account will not be automatically reactivated — you must make a deliberate written request to [email protected] to reinstate access. A 24-hour reflection period then applies before reinstatement.

3.3 Permanent Exclusion

If you choose permanent self-exclusion, your account will be closed entirely. This action is irreversible. A permanent exclusion record is retained by 7bete to prevent re-registration under the same identity. If you attempt to open a new account while under a permanent exclusion, 7bete will close that account and return any deposited funds.

4. Deposit and Loss Limits

Managing how much money you put into your 7bete account is one of the most practical ways to stay in control of your gambling spend. 7bete strongly encourages all players — not just those experiencing difficulties — to set deposit and loss limits as a baseline responsible gaming practice from day one.

Limits can be set in Bangladeshi Taka (BDT) and apply collectively across all payment methods. Whether you deposit via bKash, Nagad, Rocket, Upay, Visa, or any other accepted method, all transactions count towards your configured limit. This prevents the limit from being circumvented by simply switching payment channels.

4.1 How Limits Are Enforced

• Immediate effect on reduction: If you lower your existing limit, the new lower figure applies straight away — even if you have not yet reached your old limit.
• 24-hour delay on increases: If you want to raise your limit, the increased figure only becomes active after a full 24-hour waiting period from the time of the request.
• Automatic pause on limit breach: Once your deposit or loss limit is reached, the platform will automatically prevent further deposits or play until the next period begins. You will receive a notification explaining why the transaction was declined.
• No retroactive adjustment: Limits cannot be applied retroactively to recover losses already incurred. They operate as forward-looking guardrails only.

4.2 Setting a Realistic Budget

When deciding on a deposit limit, 7bete recommends treating your gambling budget the same way you would any other discretionary entertainment expense — like a cinema outing, a restaurant meal, or a sporting event ticket. A good rule of thumb is to set your limit at an amount you would be entirely comfortable losing, since outcomes in gambling are never guaranteed. Never gamble with money allocated for rent, utilities, groceries, or other essential expenses.

5. Recognising Problem Gambling

Problem gambling can develop gradually and may not be immediately obvious — even to the person affected. The following checklist is intended to help you reflect honestly on your relationship with gambling. If you recognise several of these patterns in your own behaviour, it may be time to use 7bete's self-exclusion tools or seek external support.

6. Getting Help and Support

7bete's customer support team is trained specifically in responsible gambling and can assist you with setting limits, activating exclusions, or simply providing a non-judgmental conversation about your options. All responsible gaming enquiries are handled with complete confidentiality.

6.1 Contacting 7bete Support

The most direct way to get help is to email [email protected] with the subject line "Responsible Gaming Help". Please include your registered username and a brief description of what you need — whether that is setting a limit, requesting exclusion, or something else entirely. A trained member of the team will respond within one hour during regular operational hours and will never question or challenge your decision to reduce your gambling activity.

6.2 Talking to Someone

If you would prefer to speak to someone outside the 7bete platform, confiding in a trusted person — a family member, close friend, or community leader — can be an important first step. In Bangladesh, mental health awareness and support services are growing, and several organisations offer confidential counselling for behavioural health concerns including compulsive gambling. 7bete encourages players to seek professional guidance without hesitation if they feel their gambling is out of control.

6.3 Financial Support

If gambling has created financial difficulties, speaking with a financial counsellor can help you create a realistic plan for managing debt and rebuilding savings. Players in Dhaka, Chittagong, Sylhet, and other major cities in Bangladesh can access financial advisory services through banks and non-governmental organisations. 7bete does not provide financial advice directly, but we will always support a player's decision to take a break from the platform and address financial wellbeing.

7. Protecting Minors

Preventing underage gambling is one of 7bete's most serious and unwavering obligations. Beyond the verification steps applied at account creation, 7bete also relies on the co-operation of parents, guardians, and other adults who share devices or accounts with younger people in the household.

7.1 Practical Steps for Parents and Guardians

• Keep your credentials private: Never share your 7bete username or password with children or young people in your household. Log out of your account after every session when using a shared device.
• Use device-level parental controls: Android and iOS devices both offer robust parental control features that can block access to gambling websites and apps. Windows and macOS also include family safety tools for managing web content for younger users.
• Install content filtering software: Third-party filtering applications can be configured to block gambling-related domains across an entire household network, covering all devices simultaneously.
• Maintain open conversations: Talk to children and teenagers about the nature and risks of gambling in age-appropriate terms. Young people who understand the financial and psychological risks of gambling are better equipped to make responsible decisions as adults.

7.2 Reporting Suspected Underage Access

If you believe that a minor has accessed the 7bete platform using your account or has managed to create their own account, contact [email protected] immediately. All such reports are treated as a priority and investigated without delay. Where underage access is confirmed, the account is closed, all records are preserved in accordance with our obligations, and the relevant account holder is notified of the outcome.

8. Our Commitment to Safe Play

Responsible gaming is not a compliance checkbox for 7bete — it is a genuine part of how we operate and how we think about our relationship with every player on the platform. A player who gambles within their means, who enjoys cricket betting during the BPL and IPL seasons without financial stress, and who feels completely in control of their time and money on 7bete — that is the experience we are building towards.

We recognise that sports betting and casino games carry inherent risks, and we take our responsibility to mitigate those risks seriously. Our tools are built to be easy to access and impossible to bypass once activated. Our support team is trained not to discourage responsible gaming requests but to facilitate them as quickly and smoothly as possible. And our policies — including the strict 18+ rule, the mandatory identity verification, and the enforced cooling-off period on limit increases — are designed with player protection as the primary objective.

7bete will continue to review and improve its responsible gaming measures in line with evolving best practices. If you have a suggestion for how we can make the platform safer or more supportive for players, we genuinely welcome that feedback at [email protected]. Your experience and your wellbeing matter more to us than any individual transaction.