7bete Privacy Policy — How We Handle Your Personal Data

1. Information We Collect

7bete collects personal data in two primary ways: information you provide directly during account registration and platform use, and information collected automatically as you interact with the platform. The categories below outline every type of data we may hold about you as a registered player.

1.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, mobile phone number, email address, and chosen username collected at the point of account creation.
• Identity verification documents: Copies of government-issued photo identification (National Identity Card, passport, or driving licence) and address verification documents (utility bill, bank statement) submitted in response to KYC (Know Your Customer) checks.
• Payment information: Mobile wallet numbers (bKash, Nagad, Rocket, Upay) and bank account or card details used to initiate deposits or receive withdrawals. Full card numbers are never stored on 7bete's systems — payment data is tokenised by our payment processing partners.
• Communications: The content of any emails, live chat messages, or support tickets you send to 7bete, including attachments where relevant to your query.
• Responsible gaming declarations: Self-declared information relating to deposit limits, loss limits, or self-exclusion periods you set voluntarily through your account settings.

1.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, screen resolution, and device identifiers collected automatically when you visit the 7bete website or use our mobile platform.
• Session and activity data: Login timestamps, pages visited, games played, bets placed (including stake amounts and outcomes), session duration, and navigation paths within the platform.
• Geolocation data: Approximate geographic location derived from your IP address, used for fraud prevention and to ensure compliance with applicable access restrictions.
• Cookie and tracking data: Session cookies, preference cookies, and analytics data collected via first-party cookies as described in Section 4 of this Policy.

2. How We Use Your Data

7bete processes your personal data only for lawful, specified purposes directly related to the operation of the platform and our obligations to you as a player. The table below maps each category of data to the specific purpose for which it is processed and the legal basis that justifies that processing.

7bete does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated systems flag an account for investigation (e.g., suspected fraud or duplicate account detection), a human member of the 7bete compliance team will review the flag before any account action is taken.

3. Data Sharing and Disclosure

7bete does not sell your personal data to any third party under any circumstances. We may, however, share specific categories of data with the following types of third-party recipients where it is strictly necessary for platform operation or legal compliance:

3.1 Payment Processing Partners

To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks including Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank, 7bete transmits the minimum necessary payment data to the relevant payment gateway or banking partner. These partners operate under their own privacy policies and are responsible for data security within their own systems. 7bete does not store full payment instrument numbers on its own servers.

3.2 Game Technology Providers

Casino and slot games on the 7bete platform are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive a pseudonymised player identifier and session token to initialise game sessions. They do not receive your full name, contact details, or payment information. Game providers are contractually prohibited from using player session data for their own marketing purposes.

3.3 Legal and Regulatory Disclosure

7bete may disclose personal data to law enforcement agencies, financial intelligence units, or other competent authorities where we are legally required to do so — for example, in connection with an anti-money-laundering investigation, a court order, or a regulatory enquiry. Such disclosures are made only to the extent required by the applicable legal obligation and are logged internally for accountability purposes.

3.4 Fraud Prevention Services

7bete works with specialist fraud detection services that may process IP addresses, device fingerprints, and transaction patterns on our behalf to identify suspicious activity. These services act as data processors under contract with 7bete and may not use the data they process for any purpose beyond the fraud prevention service they provide to us.

4. Cookies and Tracking Technologies

7bete uses a limited set of first-party cookies and similar technologies to keep the platform functioning correctly and to understand how players use the site so we can continue improving the experience. We do not use third-party advertising cookies or cross-site tracking pixels.

4.1 Types of Cookies We Use

• Strictly necessary cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language preference, and ensure that security tokens are correctly passed between pages. The platform cannot operate without them; no consent is required for their use.
• Performance and analytics cookies: These cookies collect aggregated, anonymised information about how visitors use the 7bete website — for example, which pages are visited most frequently and where users encounter errors. This data helps us improve platform performance. These cookies do not identify individual users.
• Preference cookies: These cookies remember settings you have chosen, such as your preferred odds format or the games you have marked as favourites, so the platform feels personalised when you return.

4.2 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block all cookies, accept only first-party cookies, or delete existing cookies on demand. Please note that disabling strictly necessary cookies will prevent you from logging in and using core platform features. Disabling performance cookies will not affect your ability to use 7bete but will mean we have less data available to identify and fix platform issues.

Detailed guidance on managing cookies in specific browsers is available from the browser developer's own support documentation. 7bete does not provide browser-specific instructions as these change frequently with software updates.

5. Data Retention

7bete retains personal data only for as long as it is necessary for the purpose for which it was collected, or for as long as we are legally required to keep it. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration that your account remains open and active on the 7bete platform.
• Closed account data: Following account closure — whether voluntary or enforced — core account and transaction records are retained for a minimum of five years in line with anti-money-laundering record-keeping principles.
• Identity verification documents: Retained for a minimum of five years from the date of the last transaction associated with the account, consistent with financial compliance obligations.
• Customer support communications: Retained for three years from the date of the last interaction, to allow for complaint escalation and dispute resolution.
• Analytics and session data: Aggregated analytics data is retained indefinitely in anonymised form. Raw session logs containing IP addresses are purged after 12 months.
• Self-exclusion records: Records of self-exclusion, including the exclusion start date and any correspondence related to the exclusion, are retained for a minimum of seven years to prevent re-registration during an active exclusion period.

When data is no longer required and the applicable retention period has expired, 7bete securely deletes or anonymises the data so that it can no longer be attributed to an identifiable individual.

6. Your Privacy Rights

As a player registered on the 7bete platform, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact [email protected] with the subject line "Privacy Rights Request" and include sufficient information for us to identify your account. We will acknowledge your request within 48 hours and provide a substantive response within 30 days under Bangladesh Standard Time (BST, UTC+6).

• Right of access: You may request a copy of the personal data that 7bete holds about you, along with information about how it is processed.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (e.g., updating your contact email address) can be made directly within your account settings without contacting support.
• Right to erasure: You may request that 7bete delete your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent, or where you object to processing based on legitimate interest. This right is subject to our legal retention obligations — data we are required by law to retain cannot be deleted on request.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
• Right to object: Where 7bete processes your personal data on the basis of legitimate interest, you have the right to object to that processing. We will cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to restrict processing: In certain circumstances — for example, while a rectification request is being assessed — you may request that 7bete restricts the processing of your data to storage only.
• Right to withdraw consent: Where processing is based on your consent (e.g., preference cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

7. Data Security Measures

7bete takes the security of your personal data seriously and implements a layered approach to data protection that encompasses technical, organisational, and procedural safeguards. The following measures are maintained as standard across all systems that process player data:

• Transport layer security: All data in transit between your browser or device and 7bete's servers is encrypted using TLS 1.2 or higher. HTTPS is enforced site-wide with HSTS headers applied.
• Data at rest encryption: Sensitive data fields stored in 7bete's databases — including personal identification numbers, payment tokens, and identity document references — are encrypted at rest using industry-standard symmetric encryption.
• Access controls: Access to systems that store personal data is restricted to authorised 7bete personnel on a strict need-to-know basis. All staff with data access undergo background checks and complete data protection training before being granted system access.
• Intrusion detection: 7bete's infrastructure is protected by automated intrusion detection and prevention systems that monitor for anomalous access patterns, brute-force login attempts, and other indicators of compromise on a continuous basis.
• Security audits: Regular penetration tests and vulnerability assessments are conducted by qualified security professionals. Critical findings are remediated on a priority basis with defined resolution timeframes.
• Incident response: In the event of a confirmed data breach affecting player personal data, 7bete will notify affected players without undue delay once the scope and nature of the breach have been established, and will take immediate steps to contain and remediate the incident.

While 7bete takes all reasonable technical and organisational steps to protect your data, no internet-based platform can guarantee absolute security. You also play an important role in keeping your account safe — please refer to the account security guidance in our Terms & Conditions for best practices around password management and credential protection.

8. Updates to This Policy

7bete reviews this Privacy Policy at least once per calendar year and whenever there is a material change to how we collect or process personal data. When a substantive update is made, the revised Policy will be published on this page with a new effective date. Where a change materially affects your privacy rights or alters the way we use your data in a significant manner, 7bete will notify registered players via the email address on file at least 14 days before the updated Policy takes effect.

Your continued use of the 7bete platform after a revised Privacy Policy has been published and notified constitutes your acceptance of the updated terms. If you disagree with any material change, you have the right to close your account before the updated Policy comes into force by contacting [email protected].

For any questions about this Privacy Policy, the data we hold about you, or how to exercise your privacy rights, please contact us in writing at [email protected]. All privacy-related enquiries are handled by 7bete's dedicated compliance team and will receive a response within the timeframes stated in Section 6 above.